Terms of Service — Simple Prints

🛒 1. About Us

Simple Prints provides 3D‑printed toys, gadgets, and custom‑made items created within applicable safety rules and government regulations. All products are designed, printed, and fulfilled by us.

📦 2. Ordering

• •You are at least 18 years old or have permission from a parent/guardian
• •All information you provide is accurate and complete
• •You understand that 3D‑printed items may have minor variations due to the nature of the manufacturing process

We reserve the right to refuse or cancel orders if:

• •A product is unavailable
• •There is an error in pricing or product information
• •Fraud or suspicious activity is detected

💳 3. Payments

We accept payments through:

• •Stripe
• •PayPal
• •SumUp

Payment must be completed before production or shipping begins.

We do not store payment card details. All payment information is processed securely by the relevant payment provider.

🛠️ 4. Custom Orders

We offer custom 3D‑printed items based on customer requests, provided they comply with safety rules and government regulations.

• •You have the rights or permission to use any designs, logos, or materials you provide
• •Your request does not involve prohibited, dangerous, or illegal items
• •You understand that custom items may require additional time to design and produce

Custom orders are non‑refundable unless defective.

🚚 5. Shipping & Delivery

We ship using:

• •Royal Mail
• •Evri
• •DPD

Shipping times vary depending on location and carrier. Estimated delivery dates are not guaranteed.

Once an item is handed to the carrier, responsibility for delays, loss, or damage passes to the carrier. We will assist with claims where possible.

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded.

🔄 6. Returns & Refunds

Standard Items

• •The item is defective
• •The item is significantly different from the description

To request a return, contact us at [email protected] within 14 days of receiving your order.

Custom Items

Custom‑made items are non‑returnable and non‑refundable, except in cases of manufacturing defects.

🧸 7. Product Safety

• •Parents or guardians are responsible for supervising children when using our items
• •Small parts may pose a choking hazard
• •3D‑printed items should not be exposed to extreme heat or used in unsafe conditions

We are not liable for misuse of products.

📘 8. Intellectual Property

All designs, images, text, and content on the Simple Prints website are owned by us unless otherwise stated.

You may not:

• •Copy
• •Reproduce
• •Modify
• •Distribute
• •Sell

any part of our content without written permission.

Custom designs provided by customers remain the property of the customer. By submitting a design, you grant us permission to use it solely for fulfilling your order.

🧾 9. Pricing & Availability

• •Prices may change at any time. If a pricing error occurs, we may cancel the order and issue a refund.
• •Product availability is not guaranteed. If an item becomes unavailable after purchase, we will notify you and refund your payment.

🔧 10. Website Use

• •Attempt to hack, disrupt, or misuse the website
• •Use automated tools to scrape or copy content
• •Interfere with the website’s security or functionality

We may suspend or restrict access to the website for maintenance or security reasons.

📜 11. Limitation of Liability

• •We are not liable for indirect, incidental, or consequential damages
• •Our liability for any claim is limited to the amount you paid for the product
• •We are not responsible for delays, loss, or damage caused by shipping carriers

Nothing in these terms limits your statutory rights.

🔄 12. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of the updated terms.

📬 13. Contact Us

For questions about these Terms of Service, contact:

[email protected]